JOURNEY HOLIDAYS (“we” and “us”) is the operator of (https://www.journey-holidays.com) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to ful fill all of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await.
- Delivery Costs
Costs are calculated during checkout based on product. Payment for delivery will be collected upon delivery from client
3.1 Return Due To Change Of Mind
JOURNEY HOLIDAYS will happily accept returns due to change of mind as long as a request to return is received by us within same day of receipt and subject to charges as per our company policies Once returns are received and accepted by service provider, We will notify you once this has been completed through email. (JOURNEY HOLIDAYS) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
JOURNEY HOLIDAYS will happily honor any valid warranty claims, provided a claim is submitted within 7 days of receipt of items. Customers will be required to pre-pay the return, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect JOURNEY HOLIDAYS to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method.
(b) a refund in credit for future booking.
(c) a replacement for product with same name.
- Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.4 Change Of Delivery Address
Orders placed before 11 PM – CDT (UTC-05) will be dispatched the same day, otherwise, within the next business day. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
JOURNEY HOLIDAYS will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
- Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
For international shipments, import duties & taxes may be required to be paid. JOURNEY HOLIDAYS pre-calculate these costs and display them at checkout and give customers the choice of pre-paying these duties and taxes, or choosing to pay them seperately upon arrival in your destination country. JOURNEY HOLIDAYS encourage customers to pre-pay duties and taxes as pre-paying these will facilitate a faster delivery time as they will be less likely to be subject to delays at customs at their destination country. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to JOURNEY HOLIDAYS at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
- Customer service
For all customer service enquiries, please email us at email@example.com